[Close] 

Service Advisor

OVERVIEW: The Service Advisor is responsible for providing support to the Service Manager, Service Team, and Customers. Responsibilities include working with the customer (either internal or external) to get the information required to perform the work on the boat, following through to make sure the work is completed correctly the first time in a timely manner.
Responsibilties:
Assist Service Manager in day-to-day operations including scheduling and distribution of work for technicians and yard team, utilizing Service Scheduler and other tools as required to generate and manage work orders.
Use manufacturer flat rate guides and Standard Service Operations (SSO's) to determine the time allotted for the work, and follow up on timely completion.
Insure that the Complaint, Cause and Correction of each problem are noted in the IDS work order.
Coordinate with the manufacturer and/or extended warranty companies to get approval in advance of repairs, if required, and take precautions necessary to guarantee our payment including but not limited to pictures of the work and returning parts replaced.
Greet customers and determine needs, providing clear and precise instructions on the work order for the technician.
Answer incoming calls in a professional manner, returning all customer calls prior to close of business each day.
Promote the sale of additional labor services, parts and accessories in a professional manner for each customer.
Obtain Customer signature on every work order, and collect payment for work prior to releasing customer boat. In the event the repair cost is unknown initially, obtain customer approval on work order to diagnose issues, and then contact customer with estimate for repairs as soon as determined, and obtain approval.
Schedule, coordinate and follow-up on sublet contractors.
Inspect quality of work performed as required, prior to delivery to the customer.
Communicate with the customer during repairs and coordinate customer pick-up.
Finalize and invoice work orders.
Provide prompt, detailed and timely flow of all paperwork
Other duties as assigned
Internal/external customer satisfaction/FANS
Turnaround time on repair work
Effective communication with the customer
Accurate invoices
Accurate and organized service repair orders
Additional metrics including $0 accounts receivable, number of open work orders, % of warranty reimbursed.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.

More Jobs

Service Advisor
Lakewood, NJ Pine Belt Chrysler Jeep
Customer Service Advisor
Williamstown, NJ Auto Plus Pep Boys
Customer Service Advisor
Pleasantville, NJ Auto Plus Pep Boys
Customer Service Advisor
Beverly, NJ Auto Plus Pep Boys
Service Advisor
Eatontown, NJ Lithia Motors
Service Advisor - Gateway Toyota
Toms River, NJ Penske Automotive Group